Refunds · tak.lk

When a fee comes back, and when it doesn't.

Listings are digital and publish the moment you pay, so refunds are limited. Here's exactly when we'll return a listing fee, when we won't, and how to ask.

Updated 31 May 2026Apex Platforms (Pvt) LtdRefunds via PayHere

The short version, in four lines

Listings publish instantlyYour fee buys immediate publication of your ad — see section 01.Double-charged? RefundedTechnical errors and undelivered listings are refunded — see section 02.Changed your mind? No refundOnce a listing is live, a change of heart isn't refundable — see section 03.Reviewed in 10 business daysApproved refunds return to your original payment method — see section 05.
01

What you're paying for

When you pay a listing fee on Tak, you are paying for the publication and display of your classified advertisement on our platform. Your listing is published immediately after successful payment.

02

Refund eligibility

Since listings are digital services delivered immediately upon payment, refunds are generally not available once a listing has been published. However, we will issue a refund in the following cases:

  • Payment error — you were charged multiple times for the same listing due to a technical error.
  • Service not delivered — payment was deducted but your listing was not published due to a platform issue.
  • Listing removed by Tak — if we remove your listing for reasons not related to a policy violation on your part, you may be eligible for a refund.
03

Non-refundable cases

Refunds will not be issued in the following situations:

  • You changed your mind after the listing was published.
  • Your listing was removed due to a violation of our Terms and Conditions.
  • The item or service in your listing was sold or is no longer available.
  • You provided incorrect information in your listing. You can edit your listing details anytime from your My Dashboard page.
04

How to request a refund

To request a refund, please contact us at support@tak.lk with:

  • Your registered email address or phone number.
  • The listing ID or title.
  • A description of the issue.
05

Processing time

Refund requests will be reviewed within 10 business days. If approved, the refund will be processed to your original payment method via PayHere. Please allow additional time for the refund to appear in your account, depending on your bank or card provider.

Need to request a refund?

Email the team with your listing ID and what went wrong. We review every request within 10 business days, and a real person will answer.

Email support@tak.lk